Frequently Asked Questions
Here are some of the most common questions we get asked. If you can't find the answer you're looking for, please feel free to get in touch.
CourierTrader is a transport trading platform to provide a one-stop platform where you can get quotes from trusted drivers and complete your transport jobs efficiently. Our platform offers features such as route optimization, return load finding, accounting synchronization, notifications, and scheduled jobs to enhance your logistics operations.
Yes, CourierTrader is suitable for businesses of all sizes, including small businesses. It helps streamline logistics operations and improve efficiency, regardless of the scale of your operations.
The costs associated with using CourierTrader depend on the specific services and features you use. We offer competitive pricing to ensure you get the best value for your logistics needs.
Yes, we provide the service for 3 months for free on launch. This allows you to explore all the features and benefits of CourierTrader without any initial cost. After the free trial period, you can choose from our flexible subscription plans that best suit your business needs.
We are giving away 3 months free on launch to allow users to explore and experience all the features and benefits of CourierTrader without any initial cost. This trial period helps you understand how our platform can streamline your logistics operations and improve efficiency. We believe in the value of our service and want to provide you with the opportunity to see the positive impact it can have on your business before committing to a subscription plan.
CourierTrader stands out from other platforms by offering a comprehensive suite of features designed to streamline your logistics operations. Our platform includes route optimization, return load finding, accounting synchronization, notifications, and scheduled jobs, all in one place. Additionally, we prioritize data security and provide competitive pricing to ensure you get the best value.
No, there is no limit on how many jobs you can post on CourierTrader. You can post as many transport jobs as you need to manage your logistics operations efficiently.
Yes, you can import your vehicles and depots from MiTransit with a single click. You can also import jobs by MiTransit Job Id.
CourierTrader takes data security seriously. We implement robust security measures to protect your data and ensure it is handled with the utmost care and confidentiality.
CourierTrader takes the vetting of companies and drivers very seriously to ensure the highest level of trust and reliability on our platform. We conduct thorough background checks, verify licenses and certifications, and review performance history. Additionally, we continuously monitor feedback and ratings from users to maintain a high standard of service quality. This rigorous vetting process helps us ensure that only trusted and qualified companies and drivers are part of the CourierTrader network.
If you have a complaint about a driver or company on CourierTrader, please follow these steps:
- Contact the driver or company directly to try and resolve the issue.
- If the issue is not resolved, you can report the complaint to CourierTrader by using the raise a complaint feature on our platform.
- Provide detailed information about the complaint, including any relevant documentation or evidence.
- Our support team will investigate the complaint and take appropriate action based on our findings.
We take complaints seriously and strive to ensure a high standard of service on our platform. Your feedback helps us maintain the quality and reliability of CourierTrader.
CourierTrader accepts various payment methods, including credit cards, debit cards, and bank transfers. We aim to provide flexible payment options to suit your needs.
To get started with CourierTrader, simply pre-register on our platform. You will be informed about the platform launch and can start using our services to streamline your logistics operations.
If you encounter any issues while using CourierTrader, we offer a variety of support resources to assist you. You can access our comprehensive help center, which includes FAQs, guides, and tutorials. Additionally, you can contact our customer support team through the contact form on our website or by emailing us directly. Our support team is available to help you resolve any issues and ensure you have a smooth experience using our platform.
You can contact our customer support team through the contact form on our website or by emailing us directly. We are here to help you with any questions or issues you may have.
We value your feedback and encourage you to share your thoughts with us. You can provide feedback through the contact form on our website, by emailing our customer support team directly, or by using the feedback button on our website.
CourierTrader offers flexible pricing plans to suit your business needs. Our plans are designed to provide you with the best value for your logistics operations. You can choose from monthly or annual subscriptions based on your requirements.
Yes, we provide the service for 3 months for free on launch. This allows you to explore all the features and benefits of CourierTrader without any initial cost. After the free trial period, you can choose from our flexible subscription plans that best suit your business needs.
There may be additional costs associated with using CourierTrader, depending on the specific services and features you use. We aim to provide transparent pricing and ensure you are aware of any additional costs before you use our platform.
Yes, you can change your pricing plan on CourierTrader. We offer flexible subscription options to suit your business needs, and you can switch between plans as needed to accommodate changes in your logistics operations.
Route optimization automatically reorders stops to create the most efficient route for your transport jobs, saving time and fuel costs.
Return load finding helps you find the best return routes to avoid empty trips, maximizing your vehicle's efficiency and profitability.
Accounting synchronization allows you to upload your invoices directly to your accounting package, streamlining your financial processes.
CourierTrader provides notifications for the latest updates, job statuses, and important alerts to keep you informed and up-to-date.
Yes, you can schedule recurring jobs on CourierTrader, making it easy to manage regular transport tasks without manual intervention.
You can get quotes from trusted drivers by posting your transport job details on the platform. Drivers will then provide their quotes, allowing you to choose the best option.
Yes, CourierTrader allows you to track your transport jobs to see where your shipment is on a map and receive real-time updates on its status. This feature helps you stay informed and manage your logistics operations more effectively.
Yes, CourierTrader can be integrated with other software systems, such as your accounting package, to streamline your logistics and financial processes.
Yes, you can cancel a transport job once it has been scheduled. However, please note that cancellation policies may apply, and it is best to review the terms and conditions for more details.
CourierTrader takes data security seriously. We implement robust security measures to protect your data and ensure it is handled with the utmost care and confidentiality.
You can update your account information by logging into your CourierTrader account and navigating to the account settings section. From there, you can update your personal and business information as needed.
If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page. You will be prompted to enter your registered email address, and we will send you instructions on how to reset your password. Follow the instructions in the email to create a new password and regain access to your account.
To change your email address, log into your CourierTrader account and go to the account settings section. Update your email address in the designated field and save your changes. You may be required to verify your new email address by clicking on a verification link sent to your new email.
If you wish to delete your CourierTrader account, please contact our customer support team through the contact form on our website or by emailing us directly. Provide your account details and the reason for deletion. Our support team will process your request and confirm once your account has been deleted.
Still have questions?
If you can't find the answer you're looking for, please feel free to get in touch with us. Our team is here to help you with any questions or concerns you may have.
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